Best Management Practice

ISO 9001-2008 Procedures

In December of 2008 the Washtenaw County Road Commission Board adopted a formal Quality Policy and documented Quality System that is compliant with ISO 9001-2008 to assure that projects and services conform to customer requirements.

ISO 9001 | 2008 provides the framework that defines best practice and core assurance in our principles and standards as well as providing guidelines for the organization.  By establishing an environment of continuous improvement, ISO affirms an effective implementation and defines the commitment, involvement, and ongoing efforts of the management team by providing a model for management leadership, involvement, and organizational measurement. 

WCRC's ISO 9001 | 2008 Procedures, Quality Policy and Quality Manual (listed below) can be downloaded in a portable document file (PDF)> formatIf you do not have Adobe Acrobat Reader, a free download is is available from the Adobe website.

4.0 Quality Management System

ISO 4.1 General Requirements
ISO 4.2.2 Quality Manual
ISO 4.2.3 Control of Documents
ISO 4.2.4 Control of Records 

5.0 Management Responsibility

ISO 5.1 Management Commitment
ISO 5.3 Quality Policy
ISO 5.4 Business Plan Development
ISO 5.5 Responsibility, Authority and Communication
ISO 5.6 Management Review 

6.0 Resource Management

ISO 6.1 Provision of Resources
ISO 6.2 Competency, Awareness, Training
ISO 6.3a Infrastructure-Operations
ISO 6.3b Infrastructure-Technology
ISO 6.4 Work Environment 

7.0 Product Realization

ISO 7.1 Planning and Design Development
ISO 7.2.3 Customer Communication
ISO 7.4 Purchasing
ISO 7.5.1 Control of Production and Services
ISO 7.5.2 Validation of Processes
ISO 7.5.3 Identification and Traceability
ISO 7.5.4-5 Preservation of Materials and Public Property
ISO 7.6 Control of Measurement Devices 

8.0 Measurement, Analysis and Improvement

ISO 8.2.1 Customer Satisfaction
ISO 8.2.2 Internal Auditing
ISO 8.2.3 Monitoring and Measurement of Processes
ISO 8.2.4 Monitoring and Measurement of Projects
ISO 8.3 Control of Nonconforming Product
ISO 8.4 Analysis of Data
ISO 8.5.1 Continual Improvement
ISO 8.5.2-3 Corrective and Preventive Action